Observations, deductions and feelings fueled by tequila, tea and tobacco

UnPlug Things

In Corporate Life, Ideas, Quotes on January 10, 2008 at 23:35

Paul Williams writes:

The Operations team at Starbucks had a rule. Before you can add something new for the baristas to do in-store (new beverage, new program, etc.), first you had to unplug something. When trying to do too many things, there is a chance you may be able to do all of them, but probably not any of them well. UnPlugging is about providing quality, not quantity.

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